Questions about shipping
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We deliver your handcrafted favourites quickly and reliably worldwide. All shipments are fully insured for your peace of mind:
We are happy to offer you free shipping on individual orders over €300
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For commercial orders, please contact us for a quote.
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Orders are usually shipped within 7 days unless stated. For custom items, please contact us with your inquiry and we will be able to provide an estimated shipping date.
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Easy Returns
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Not satisfied? No problem:
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30-day return policy
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Exchange for other items possible
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Refund within 10 days
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Items must be unused and in original packaging
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Return Shipping
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We are a small manufactory crafting all items by hand - this makes our products special, but it also means we cannot offer free returns.
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Procedure for returns
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You may return or exchange your order within 30 days of receipt in accordance with our return policy.
Proceed:
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Register your return with us.
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Send the goods back to us.
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As soon as we have received and checked your return, we will refund your purchase amount within 10 days or send you your exchange items.
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Customs duties & taxes
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For deliveries to countries outside the EU (particularly the UK), import duties and taxes may apply. These additional charges are to be borne by the recipient of the goods and will not be reimbursed by us. Since import duties and taxes vary from country to country, we recommend that you contact your local customs office before ordering.
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